Refund Policy

At FieldMariner, we take pride in the quality of the delicious pizzas we serve and your satisfaction is our priority. Our Refund Policy has been outlined below to ensure a transparent process should you feel the need to return an order. Please read the following terms carefully to understand how we handle refunds at our establishment.

Cancellation Policy

If you wish to cancel your order, you may do so by contacting us at +44 20 7946 0958 within 10 minutes of placing your order. Due to the nature of our business, we are unable to accept cancellations beyond this time frame as your pizza may already be in the preparation stage or en route for delivery.

Wrong or Incomplete Order

In the rare event you receive an order that is incorrect or incomplete, please contact us immediately at +44 20 7946 0958. We will prioritize correcting the order and dispatch the correct items as quickly as possible, at no additional cost to you.

Quality Concerns

We stand behind the quality of our pizzas and carefully inspect every order before it leaves our pizzeria located at 43 Bedford Street, Westminster, London, United Kingdom. However, if your pizza does not meet your expectations, please save the uneaten portion and contact us within 2 hours of receipt. We will need a brief explanation and, where possible, a photo to assess the issue. If we find that the pizza does not meet our standards, we will offer you a replacement or a refund to your original payment method.

Refunds Process

Eligible refunds will be processed within 7-10 business days to the original payment method, after we have received and inspected the returned order. Refund times may vary depending on your bank or payment provider.

The refunded amount will include the full value of the returned items. Refunds will be issued in the original form of payment, in £. We do not issue refunds to alternate cards or forms of payment.

Non-Refundable Items

Please note that delivery charges and gift cards are non-refundable. Food items that have been partially consumed, tampered with, or disposed of are not eligible for a refund.

Refund Eligibility

To be eligible for a refund, please ensure that:

• The pizza delivered is different from what was ordered, or does not meet the quality standards of FieldMariner
• The order is returned with the original packaging, accompanied by the receipt
• The issue is reported to us within 2 hours of order receipt

Contact Information

For any questions or concerns regarding your order or this Refund Policy, please contact us at +44 20 7946 0958 or visit our website at fieldmariner.site. Our customer service team will be happy to assist you.

This Refund Policy was last updated on March 20, 2023, and is subject to change without notice. We encourage you to review it periodically.

Thank you for choosing FieldMariner for your pizza needs. We are located at 43 Bedford Street, Westminster, WC2E 9HA, London, United Kingdom, and are thrilled to serve you!